Aftersales | Norton Way Skoda

Keeping You Safe While We Service Your Car

Our workshop is now open to all customers for service, MOT or any other aftersales requirements you may need.

We would like to thank you for your patience during these uncertain times. It has always been a priority to keep our staff and customers safe, and our responsibility is even more critical at this time. As a result, in order to protect both our staff and customers and respect Government guidelines, we have introduced the following safety measures:

Social Distancing

We have rearranged our dealership to ensure that both customers and colleagues can always maintain the two-metre social distancing requirements. Please respect any floor markings you see outlining this.


Hygiene & Facility Cleanliness

We have added additional cleaning procedures throughout our dealership to ensure all common touch points within the building and your car will be disinfected. We are also still operating a 'no handshake' policy.


PPE

Our staff have been fully equipped with the required PPE to keep them safe whilst carrying out any work on your vehicle. This includes the use of protective car seats, gloves and masks.




Our New Procedures For Servicing Your Car

On Arrival To Your Appointment

Our customer service representatives will call you before your appointment to talk through your service, this is to reduce the amount of time spent on arrival. We ask that you please arrive to your allocated appointment promptly to avoid unnecessary overcrowding on site.

If you would prefer us to meet you outside at your car on arrival, please let us know in advance so we prepared to meet you on time.​

Social Distance

If entering the building, please use the hand sanitiser gel provided as soon as you enter and follow the customer flow floor stickers to help maintain a two metre gap between you and other customers at all times.

For mutual safety, you will always be greeted from a safe distance, without shaking hands.

After your drop off, we ask that you do not remain in the building so we can control the amount of customers on site at one time.​

During The Service

After we have received your vehicle, our team will disinfect all touch points with antibacterial products and fit your car with protective seat covers before we carry out any work.

Our team will be using disposable gloves which they will change for each vehicle they work on, plus washing their hands in between, for extra precaution.

Service Completion

After working on your vehicle, we will remove the protective seat covers and disinfect your key and common contact areas again. As part of our service we will also send you a video, giving you a walkthrough on the work completed. If there are any work or invoice queries, all contact will be done over the phone.

Collecting Your Vehicle

When it is time to collect and pay for your vehicle, we have the option for contactless mobile payments including Apple & Google Pay. If you need to pay by card, we will provide protective gloves for you to safely use the card payment machine. Please dispose of these gloves after use.​



We would like to take this opportunity to thank you for your support and understanding during this time. We are taking our responsibility to protect all staff and customers very seriously and appreciate your patience while we adhere to our new measures.

If you have any queries or would like to book your service, please select one of the following options:

Enquiry FormContact UsBook a Service or MOT Online





Frequently Asked Questions

How do l contact my local dealership?

Although our dealership showrooms are temporarily closed we are still available for you to contact us. We have a number of members of our management team working from home who are available to discuss your motoring needs and enquiries. You can get in touch via telephone, live chat, email or online enquiry.

My vehicle needs a service or MOT, can you help with my vehicle?

Yes we can help! We are now open to all customers to carry out any servicing or MOT requirements. Please contact us over the phone or book an appointment online prior to visiting as we are operating on limited working hours.

What should I do if my vehicle is due an MOT?

Please contact us today to get your MOT booked in as soon as possible. The Driver and Vehicle Standards agency announced on the 25th March 2020 any Car, Van or Motorcycle's MOT expiry date will be extended by 6 months if it's due on or after 30 March 2020. Despite this extension, it is your responsibility as a driver to ensure that any vehicle you own is 'roadworthy', safe and legal to drive. If your vehicle is involved in a road accident and is found to be not roadworthy then insurers may not pay out. You can also still be fined up to £2,500, be banned from driving and get 3 penalty points for driving a vehicle in a dangerous condition. Click here to see when your MOT expiry date has been extended to, keep checking back if the new date isn't showing yet. Click here to find out how to check your vehicle is safe.

What are the next steps if I had a service booked?

Thank you for your patience if your appointment had been cancelled during our temporary closure. Contact us today to re-book your service.

What should I do if I am in need of warranty work?

Please contact us to book this in today.